Effective Date: July 23, 2026

At Probackyardsheds, customer satisfaction is our top priority. We stand behind the quality and craftsmanship of our outdoor sheds and want you to be completely confident with your purchase. If you are not entirely satisfied with your order, we are here to help.

Please review our complete Refund and Returns Policy below for detailed information on returns, exchanges, and refund procedures under United States consumer protection laws.

1. 30-Day Return Window

We offer a 30-Day Return Policy.

You have 30 calendar days from the date your shed package is delivered to request a return. Requests submitted after 30 days from delivery will not be eligible for a return or refund.

2. Return Eligibility & Conditions

To be eligible for a valid return, your item must meet the following requirements:

  • The shed must be in unused, unassembled, undamaged, and original condition as received.

  • The item must be returned in its original packaging/crating, including all parts, hardware, panels, and instruction manuals.

  • You must provide a proof of purchase (such as your Probackyardsheds order number or receipt confirmation).

Note: Freight shipments returned without prior authorization from our customer support team will not be accepted at our warehouse facility.

3. Step-by-Step Return Process

  1. Contact Support: Reach out to us via our 24/7 Live Chat or email us at support@probackyardsheds.shop with your order number, reason for return, and clear photo/video proof if the shipment arrived damaged or defective.

  2. Receive Authorization & Freight Instructions: Once approved, our team will provide you with Return Merchandise Authorization (RMA) details, the correct return warehouse address, and instructions on how to prepare the shipment for freight pickup.

  3. Schedule Pickup / Ship Item: Securely pack the item on its original pallet/crating and hand it over to our scheduled freight carrier (USPS, UPS, FedEx Freight, XPO Logistics, Old Dominion).

4. Return Shipping Costs & Restocking Fees

  • Damaged, Defective, or Incorrect Items: If you received a damaged, defective, or incorrect item due to our error, Probackyardsheds will cover 100% of the return freight shipping cost and arrange for pickup at no expense to you.

  • Buyer’s Remorse / Voluntary Returns: If you are returning an item due to personal preference, change of mind, or ordering the wrong size, the customer is responsible for covering the actual return freight shipping fees.

  • No Restocking Fees: We do not charge any restocking fees on returned items.

5. Damaged, Defective, or Missing Freight Shipments

Please inspect your shipment thoroughly upon arrival before signing the carrier’s Delivery Receipt:

  • If your order arrives damaged during transit, defective, or missing components, please contact us within 48 hours of delivery.

  • Provide clear photos or videos showing the damage or issue along with your order details.

  • We will immediately send free replacement parts, ship a complete replacement shed, or process a full refund once verified.

6. Refund Processing Timeline

  • Warehouse Inspection: Once your returned shipment is delivered back to our facility during operating hours (Monday – Friday, 9:00 AM – 19:00 PM), our team will inspect it within 1 to 2 business days.

  • Refund Approval: Upon passing inspection, we will notify you via email regarding the approval or rejection of your refund.

  • Processing Time: Approved refunds are processed back to your original payment method (PayPal or Stripe) within 3 business days.

  • Bank/Gateway Posting: Depending on your financial institution or card issuer, it may take an additional 2 to 5 business days for the credit to post to your bank account or PayPal statement.

7. Order Cancellations

  • Before Processing / Freight Dispatch: You may request to cancel your order shortly after placing it. If the order has not yet entered freight carrier dispatch, we will cancel it and issue a 100% full refund immediately.

  • After Dispatch: If your order has already been handed off to our freight carriers (USPS, UPS, FedEx Freight, XPO Logistics, Old Dominion), it cannot be canceled mid-transit. In this case, you may return the package once received following our standard 30-day return process.

8. Contact Us

If you have any questions regarding returns, refunds, freight pickups, or replacement requests, please reach out to our team:

  • Store Name: Probackyardsheds

  • Business Address: 509 Brown St, Mosinee, WI 54455, USA

  • Phone Number: +1 715-693-3043

  • Business Email: support@probackyardsheds.shop

  • Customer Support Availability: Live Chat & Email are 24/7 Active

  • Warehouse Operating Hours: Monday – Friday, 9:00 AM – 19:00 PM